Steve Carding at TowTal Wins 2009/10 DOC Service Award
Steve Carding has won the coveted DOC 2009 for Excellent Service.
Steve, who is helping many Dethleffs owners free on the dethleffshelp@towtal.co.uk direct helpline for CURRENT MEMBERS was on the NEC Dethleffs stand with us to answer your warranty and other problems.
Steve has moved from LeisureTimes Caravans where he won the 2008 award.
Richard Olphin, DOC Editor said 'This reflects the enormous help and professionalism that Steve and TowTal have extended to our members. This helpline extends a lifeline to all Dethleffs Owners who may be struggling with a problem. Steve has proved to be both fun and a perfectionist ~Rare and valuable qualities'
Email your problem in on the contact page and our award-winning Technical Adviser, Steve Carding (pictured at the Dethleffs factory weekend with headdress!) will help to solve your Dethleffs problem. Steve is an authorised Dethleffs Warranty service Agent. Please be advised that Steve will need your chassis number as Dethleffs make every vehicle different and the different specifications are listed against your chassisVIN number.
Please don't send in the Times crossword or Sudoku challenges.....Even the Docs can't do those !
We have now helped over 65 members with problems~some of them serious. Just-out-of -warranty claims, non-delivery, rusty upholstery zips, obtaining matching wood, paint codes, furniture replacement, heating systems, extended warranties, gaslow refrigerator problems ...........
and of course, my number one....battery charging systems.
We now have an expert for each of the following areas....
- Caravans,
- Old Dethleffs Motorhomes,
- New Dethleffs Motorhomes,
- Accessories and Modifications .
So, join us and join in.......we might be able to help you.